Returns and refunds

If an item arrives damaged, faulty or not as described, tell us and we will put it right.

Return window

You can return an item within the return window shown at checkout, counted from the day it is delivered. The item must be unused, in its original packaging, with all accessories.

What we cover

• The item is not the brand or model you ordered.
• The item is damaged or does not work when it arrives.
• The item is missing parts or accessories.

How to start a return

Send us your order number and a short description from the contact page, with photos if the item is damaged. We will reply with the next steps and arrange collection.

Refunds

Once we have received and checked the item, we refund the amount you paid for it. Refunds go back to the method you paid with. Delivery fees are refunded when the fault is ours or the seller's.

Items we cannot take back

Opened skincare and makeup cannot be returned unless faulty, for hygiene reasons.

This page is a working draft. Review the terms with your own advisor before launch.